ResponseOne Medical Services, also referred to as “ResponseOne Medical”, “ROMS”, “we”, “us” or “our”, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, apply to join our team, or use our services.
For privacy related enquiries, please contact us at info@responseonemedical.co.uk.
ResponseOne Medical Services is an East Midlands based medical events company providing medical cover for events across the UK.
Our services may include event medical cover, sports event medical cover, patient transport services and high dependency transfers.
Because some of the services we provide may involve personal and health information, we take the protection of this information seriously.
Depending on how you interact with us, we may collect different types of personal information.
This may include:
When you contact us or request information about our services, we may collect information contained within your enquiry, including event details, requirements, dates, locations and other information needed to respond to your request.
If you apply to work with ResponseOne Medical Services, we may collect information such as:
Where applicable to the services we provide, we may process information relating to patients, including health information and details concerning medical incidents, treatment, referrals or handovers.
Health information is treated as special category personal data under UK data protection law and is subject to additional protections.
When you visit our website, certain technical information may be collected automatically, such as:
This information may be collected through website functionality, cookies and similar technologies.
We may collect personal information when you:
We may also receive information from organisations or individuals involved in arranging or delivering our services where this is lawful and necessary.
We may use personal information to:
We will only use personal information where there is an appropriate lawful basis for doing so.
Depending on the circumstances, we may process personal information under one or more of the lawful bases provided by UK data protection legislation.
These may include:
Where we process special category data, including health information, we will also rely on an appropriate condition permitted under UK data protection law.
Medical information and health information require additional protection.
Where ResponseOne Medical Services processes health information, we will take appropriate measures to protect that information and will only process it where there is a lawful basis and appropriate condition under applicable data protection law.
Access to medical information will be limited to authorised individuals who require the information for legitimate professional, operational, legal or regulatory purposes.
We may use secure electronic systems for recording and managing medical information where appropriate.
Where we provide event medical services, we may produce a post event medical report.
Depending on the circumstances, these reports may include:
Where patient information is included, we will take appropriate measures to protect confidentiality and limit unnecessary disclosure.
We do not sell personal information.
We may share personal information where necessary and lawful with:
We only share information where there is an appropriate reason and lawful basis for doing so.
We may use trusted third party providers to operate our website, forms, email systems, electronic reporting systems, hosting, security and other business functions.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are in place.
We take reasonable technical and organisational measures to protect personal information against:
Access to personal information is restricted to authorised individuals where access is required for legitimate purposes.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
Our website may use cookies and similar technologies.
Cookies may be used to:
Where required, we will obtain appropriate consent before placing non essential cookies on your device.
You can manage cookie preferences through your browser or any cookie consent tools provided on our website.
Our website may contain links to third party websites or services.
We are not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policy of any third party website before providing personal information.
Some third party service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place in accordance with applicable data protection legislation.
Under UK data protection law, you may have rights including:
These rights are subject to certain legal conditions and exemptions.
To exercise a data protection right, please contact us using the details below.
If you have questions about this Privacy Policy, how we use personal information, or wish to exercise your data protection rights, please contact:
ResponseOne Medical Services
Email: info@responseonemedical.co.uk
If you have concerns about how we process your personal information, we encourage you to contact us first so that we can investigate your concerns.
You also have the right to make a complaint to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Telephone: 0303 123 1113
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or data protection practices.
Any updated version will be published on this page with a revised “Last Updated” date.
By using our website or providing personal information to ResponseOne Medical Services, you acknowledge that you have read this Privacy Policy and understand how your information may be processed in accordance with applicable data protection law.
