Accessibility Statement

Introduction

ResponseOne Medical Services is committed to making our website accessible and easy to use for as many people as possible.

We aim to provide an inclusive online experience for visitors, regardless of disability, impairment, device, technology or individual access needs.

1. Our Commitment

We are committed to improving the accessibility and usability of our website.

Where reasonably possible, we aim to follow recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium (W3C).

We aim to make our website accessible to people who may:

Use screen readers or other assistive technologies
Navigate using a keyboard
Have visual impairments
Have hearing impairments
Have mobility difficulties
Have cognitive or learning difficulties
Use alternative input devices
Access the website using different screen sizes or devices

2. Accessibility Features

We aim to support accessibility through features and practices such as:

Clear and structured page headings
Easy to understand website navigation
Readable text and appropriate spacing
Meaningful link descriptions
Alternative text for appropriate images
Keyboard accessible navigation where reasonably possible
Clear and distinguishable interactive elements
Responsive layouts for different screen sizes
Appropriate colour contrast
Accessible forms and labels
Avoiding unnecessary visual or animated elements where possible

Accessibility features may vary depending on the content, technology and third party services used on the website.

3. Alternative Text

Where appropriate, images used on our website may include alternative text to help visitors using screen readers understand relevant visual information.

Decorative images may be presented in a way that allows assistive technologies to ignore them where appropriate.

4. Keyboard Navigation

We aim to make the website usable through keyboard navigation where reasonably possible.

Users should be able to navigate important website functions without relying exclusively on a mouse or touchscreen.

5. Forms

We aim to make website forms as accessible as reasonably possible by providing:

Clear field labels
Understandable instructions
Appropriate error messages
Logical field order
Clearly identifiable required information

If you experience difficulty completing a form, please contact us using the details below.

6. Documents and Third Party Content

Some content or documents provided through our website may originate from third party services.

While we aim to ensure that content is accessible, we may not have complete control over the accessibility of third party platforms, documents or services.

Where possible, we will consider accessibility when selecting and using third party services.

7. Ongoing Improvements

Accessibility is an ongoing process.

We regularly aim to identify opportunities to improve the accessibility, usability and clarity of our website.

As our website, services and technology develop, we may make changes to improve the experience for all visitors.

8. Known Limitations

Although we aim to provide an accessible website, some areas may not currently meet every accessibility requirement.

Potential limitations may include:

Older website content
Third party integrations
External documents
Embedded services
Content supplied by third parties
Technical limitations associated with certain website features

We will consider reasonable improvements when accessibility issues are identified.

9. Feedback and Assistance

We welcome feedback about the accessibility of our website.

If you experience any difficulty accessing information, using a website feature or completing a form, please contact us.

Please let us know:

The page or feature you are having difficulty accessing
What issue you experienced
The device or browser you were using, if relevant
Any alternative format or assistance you require

We will consider your request and aim to provide reasonable assistance where possible.

10. Contact Us

For accessibility questions, feedback or assistance, please contact:

ResponseOne Medical Services
Email: info@responseonemedical.co.uk

11. Review of This Statement

We may update this Accessibility Statement as our website develops, accessibility standards change, or improvements are made.

The latest version will be published on this page with the relevant “Last Updated” date.